FAQ's

1. DO YOU DELIVER WORLDWIDE?

Currently, we are coping with the love of Pakistani customers only.

2. HOW LONG DOES IT TAKE TO SHIP THE ORDER?

This depends on courier of your choice and your location

3. IS COD AVAILABLE?

COD AVAILABLE 

4. CAN I MAKE PAYMENT THROUGH CARD?

You can order online using your visa or master card.

5. HOW DO I PLACE AN ORDER?

You can place and order online through our website www.pand.pk or you can call us on +92 313 3314489 

6. HOW WILL MY ORDER BE DELIVERED TO ME?

Your order would be delivered through courier of your choice at your doorstep.

7. HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?

Once your Order is successfully placed, you will receive a confirmation call, email and text message from support@pandi.pk . This mail will have all the details related to your order. Order details can also be viewed at My Account My Orders if you have placed the order on your own online.

8. DO YOU TAKE ORDERS OVER PHONE?

Yes. We do take orders over phone. The payment mode for these orders is advance payment

9. I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise, please get back to us. If the money has been credited to our account, we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

10 .I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO www.pandi.pk CREDITS DEDUCTED FROM MY ACCOUNT?

In case your order is not successful and www.pandi.pk has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.

11. I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?

You receive a confirmation call for your order to verify if there isn’t any change with your order.